1. These Terms & Conditions set out the rules for using the online Store kochammode.pl, placing Orders for goods, delivering ordered Goods to the Buyer, the Buyer's payment for Goods, the Buyer's right to withdraw from the agreement, and the rules for submitting and handling complaints. These Terms & Conditions form an integral part of the sales agreement concluded on the basis of a placed Order. The recording, securing, sharing and confirmation to the Buyer of the essential provisions of the sales agreement takes place via e-mail.

2. An Order is deemed placed if:

a. the person authorized to place it has filled in all fields marked as required in accordance with the instructions and sent the Order in line with the procedure given on the Website, and

b. has made a declaration accepting the online Store's Terms & Conditions.

3. The Buyer is able to check and correct the order data at every stage of placing it, up to its confirmation and submission via the form on the website. Providing an incorrect or imprecise address may delay or prevent delivery of the order.

4. The information about Goods together with the price published on the site does not constitute an offer within the meaning of art. 543 of the Civil Code, but only an invitation to submit offers within the meaning of art. 71 of the Civil Code.

5. The sales agreement is deemed concluded upon the Buyer's receipt of an e-mail informing about the shipment of the Order, or upon delivery of the order to the Buyer - whichever occurs first.

6. Prices in the Store include all duties and taxes due. Prices do not include delivery costs.

7. The Buyer may choose a payment method from those indicated in the Order form. The payment deadline for ordered Goods, where the Buyer chooses prepayment to the account or payment via a payment service operator, is 7 days from receipt of the Order Confirmation. After 3 days from placing the Order, the Buyer will be notified by e-mail of the option to pay within an additional 3-day period. Lack of payment despite the lapse of the additional period results in cancellation of the Order and no shipment.

8. Where the Buyer chooses prepayment to the account or payment via a payment service operator, the payment date is the moment the funds reach the Seller's account.

9. If it is not possible to fulfil the Order in whole or in part, the Seller will inform the Buyer at the e-mail address provided when placing the Order. In such a case, all or part of the funds paid by the Buyer will be refunded using the method by which they were paid.

10. Where the Buyer is a Consumer, the Order fulfilment time may not be longer than 30 days from the Seller's receipt of the Order.

11. The Buyer bears the costs of shipping the Goods and other costs indicated in the Order form, in the amount specified when placing the Order. Delivery costs are given in the “Delivery” tab on the Seller's Website.

12. The estimated time to prepare the ordered Goods for shipment is given on the Goods page and in the Order Confirmation e-mail. To the above time, add the time for the carrier (courier) to deliver the Goods, which is presented in the "Delivery" tab on the Seller's Website.

13. We are obliged to deliver Goods that comply with the agreement, free from physical and legal defects.

14. The Buyer receives written confirmation of the conclusion of the agreement at the e-mail address provided when placing the Order. By accepting these Terms & Conditions, the Buyer expressly authorizes the Seller to issue sales documents in electronic form.

15. Goods offered in the Store may be covered by a manufacturer's or distributor's warranty. The detailed warranty conditions and its duration are then given in the warranty card issued by the guarantor. The Seller does not grant any warranty on any sold Goods. Warranty rights must be exercised in accordance with the conditions in the warranty card. The absence of a warranty does not affect the statutory rights under the implied warranty (rękojmia).

16. The Seller reserves the option not to fulfil an accepted Order, in particular when:

17. the Buyer has not settled obligations toward the Seller or has breached contractual provisions in previously completed or current transactions,

18. the Seller does not have the ordered Goods,

19. due to a failure of any of the systems, the Seller has no technical means to send such confirmation.

20. Goods covered by a promotion may be purchased only on the terms set out in the promotion.

21. The Seller reserves the right to set quantity or value limits on certain Goods or Orders, in particular in the case of promotions, limited product availability or to protect against abuse (e.g. bulk purchase for resale).

22. The minimum duration of the Consumer's obligations under the sales agreement lasts until the Consumer performs their obligation, i.e. makes full payment for the Goods, and the Seller performs its obligation - i.e. delivers the Goods in accordance with the agreement.

1. The Seller provides the following Services to Service Recipients electronically and free of charge:

a. Newsletter;

b. SMS Newsletter;

c. maintaining a Customer Account;

d. posting and publishing reviews of Goods.

2. Newsletter - a Service consisting of sending requested promotional messages to the e-mail addresses provided. The newsletter subscription form, which is also the placing of an order to receive the newsletter, is available on the Website kochammode.pl. The Service Recipient may unsubscribe from the newsletter Service at any time by clicking the "Unsubscribe" hyperlink contained in every newsletter e-mail sent to the Service Recipient, as well as the one placed on the Website kochammode.pl. Please note that updating all of the Service Provider's systems is time-consuming, so the Service Recipient may still receive messages while their request is being processed.

3. SMS Newsletter - a Service consisting of sending requested promotional messages to the phone number provided. The newsletter subscription form, which is also the placing of an order to receive the SMS newsletter, is available on the Website kochammode.pl in the Customer Account tab. The Service Recipient may unsubscribe from the SMS newsletter Service at any time by sending an e-mail requesting cancellation to: biuro@kochammode.pl or by clicking the "Unsubscribe" banner after logging into the Customer Account. Please note that updating all of the Service Provider's systems is time-consuming, so the Service Recipient may still receive messages while their request is being processed.

4. The Customer Account service is available after registering on the terms described in these Terms & Conditions and consists of providing the Service Recipient with an individual panel within the Store's Website that allows the Service Recipient to perform a range of actions without having to enter data into forms each time, including in particular placing Orders based on the data assigned to the Customer Account, tracking the status of Orders placed via the Account and the history of such Orders, editing the data assigned to the Customer Account, and signing up for the newsletter. The Service Recipient may resign from having a Customer Account at any time. To do so, send an e-mail requesting deletion of the Customer Account to: biuro@kochammode.pl. The Seller reserves the right to delete a Customer Account and the activity and data associated with it if it has not been used for a period of 5 years. Deletion of the Customer Account takes place after prior notice to the Service Recipient of the intention to delete the Customer Account. The 5-year period is counted from the end of the month in the calendar year in which the last activity on the Customer Account took place.

5. Placing an Order involves creating an individual order profile in the Seller's system. This profile contains the data necessary to fulfil the order, but it is not available to the Consumer as a Customer Account unless the Consumer expressly decides to activate it and sets login credentials. The Consumer may at any time convert their individual order profile (technical account) into a full Customer Account, thereby gaining access to additional Store features such as:

a. faster subsequent purchases thanks to saved delivery addresses (the option to store several different addresses),

b. the ability to add Goods to a wishlist,

c. access to the history of their Orders.

6. The review-posting Service consists of allowing Service Recipients to publish individual and subjective statements about Goods on the Store's Website. To review a given product in the online Store, creating a Customer Account is required. Where the note "Review verified by purchase" is displayed next to a review, it means it was written by a Buyer from the account from which the reviewed product was purchased. Where the note "Review not verified by purchase" is displayed, it means it was written by a Service Recipient from a Customer Account that cannot be linked to a purchase of the reviewed Goods. Reviews posted on kochammode.pl are verified manually by the Seller. By posting a review on the Store's Website, the Service Recipient declares that they are its author and that they hold all copyright to it. The Service Recipient grants the Seller a non-exclusive, royalty-free, time- and territory-unlimited license to use the review content for purposes related to the Seller's commercial and promotional activity, in particular by recording, reproducing, publicly sharing, and publishing it on the Website, on social media, in newsletters and in advertising materials. The Seller reserves the right to editorially shorten a review without changing its meaning. Where reviews breach the law or good practice, are offensive or untrue, the Seller reserves the option not to publish the review. The Seller does not publish review content containing the content listed in section 7.

7. The Service Recipient may not post content that:

a. is inconsistent with the Store's subject matter;

b. contains links;

c. serves to conduct prohibited advertising, promotional or marketing activities, in particular by placing ads, selling and promoting products, services, projects, fundraisers;

d. serves to conduct activities prohibited by law, e.g. attempts at fraud;

e. incites violence;

f. promotes any fascist or other totalitarian system of state;

g. incites hatred on the grounds of gender, sexual, national, ethnic, racial or religious differences or on the grounds of non-denomination, or praises such hatred;

h. insults a group of people or individuals because of their gender, sexual, national, ethnic, racial or religious affiliation or because of their non-denomination;

i. contains chauvinistic and misogynistic content, as well as content bearing the hallmarks of gender discrimination;

j. defames or insults any third party;

k. infringes the personal rights of any third party;

l. contains profanity or other offensive content;

m. incites dangerous behaviour or praises such behaviour;

n. offends religious feelings;

o. may cause discomfort to other Users, in particular through a lack of empathy or respect for other Users;

p. otherwise violates the applicable legal order or good practice.

8. A breach of the conditions in section 7 above is treated as a breach of these Terms & Conditions.

9. Before starting to use the Services provided by the Service Provider via the website kochammode.pl, the Service Recipient is obliged to read and comply with the conditions of these Terms & Conditions. The Terms & Conditions are made available free of charge at kochammode.pl; the site allows them to be downloaded, saved and printed, and in any case before creating a Customer Account.

10. The Service Recipient is obliged to use the Service Provider's Website in a lawful manner, respecting the personal rights and the copyright and intellectual property of the Service Provider and third parties.

11. The Service Recipient is obliged to observe the prohibition on misusing means of electronic communication and on delivering, through or to the Service Provider's ICT Systems, content that disrupts the operation of or overloads the Service Provider's ICT Systems or those of other entities directly or indirectly involved in providing Services electronically.

12. In special cases affecting the security or stability of the ICT system, the Service Provider has the right to temporarily suspend or limit the provision of Services, without prior notice, and to carry out maintenance work aimed at restoring the security and stability of the ICT system.

13. The Service Provider is not liable for interruptions in the provision of Services resulting from failures or malfunctions of ICT systems and equipment beyond the Service Provider's control.

14. Notwithstanding the above, the Service Provider has the right to cease providing Services at any time if such a justified demand is made against it by an Internet provider or another authorized entity.

15. The Service Provider reserves the right to interrupt the provision of Services if it finds that the Service Recipient has breached these Terms & Conditions, applicable law or generally accepted social and moral norms.

16. The technical requirements necessary to work with the ICT system used by the Service Provider are a device connected to the Internet equipped with a web browser in a version that allows proper browsing of Goods and placing of Orders.

1. Complaints about electronic services:

a. The Customer and any person using the online Store is able to send a report about the presence in the online Store of materials containing illegal content.

b. Complaints concerning both the technical aspects of the Services' operation and other matters related to the Services (e.g. regarding published content) can be sent to biuro@kochammode.pl or in writing to: Pryzmat, ul. Kolumbijska 10, 01-099 Warszawa.

c. Each complaint should contain a short description of the problem that is the basis for the complaint, the date and time of its occurrence and the identification of the Service Recipient (including their first name, last name and e-mail address). The Administrator, without undue delay, sends the complainant a confirmation of receipt of the complaint.

d. The Service Provider will make every effort to handle complaints within 14 (fourteen) days of their receipt by the Service Provider. The Service Provider will promptly notify the complainant of the outcome of the complaint via e-mail at the address given in the complaint.

e. Complaints that do not contain the data listed in section 3 may be impossible to process.

f. Reports concerning posted content end with a decision to keep or remove the posted content. Where the electronic contact details of the reporter are known, the Service Provider will inform them of the decision made.

g. The Service Recipient may appeal against the Service Provider's decision within 14 days of receiving information about the issuance and content of the decision.

h. The appeal should contain a thorough justification.

i. The Service Provider examines appeals within 14 days.

2. Consumer complaints:

a. The Seller is responsible for the conformity of the performance with the agreement, including in particular the Seller is liable to the Consumer in the event of non-conformity of the delivered Goods with the agreement (implied warranty) on the terms set out in the Consumer Rights Act. The Seller is not liable for non-conformity of the Goods with the agreement to the extent specified in art. 43b(2) or (3) of the Consumer Rights Act if the Consumer was expressly informed that a particular feature of the Goods deviates from the conformity requirements set out therein and, at the latest at the time of concluding the agreement, expressly and separately accepted the absence of that feature. The Seller is liable for non-conformity of the Goods with the agreement existing at the time of their delivery to the Consumer and disclosed within 2 years of that time. The Buyer may report claims regarding defects in the Goods in particular by sending an e-mail to: biuro@kochammode.pl, or by post to Pryzmat, ul. Kolumbijska 10, 01-099 Warszawa. In the report, please indicate:

- the basis of the complaint, i.e. whether it is being made under the implied warranty or the guarantee;

- your first and last name and contact details;

- the purchase date of the defective Goods, the Order number or the sales document number;

- the price paid for the defective Goods;

- the name of the defective Goods (we recommend providing the EAN numbers and other data identifying the defective Goods, if possible);

- a description of the defect;

- the moment the defect was found in the defective Goods;

- your request.

If some of the data is missing, we may ask you to complete it, but its absence does not prevent filing a complaint. We recommend that complained-about products be sent in a clean condition. If, for hygienic reasons, assessment of the product is not possible, we reserve the right to suspend handling of the complaint until the product is received in a condition that allows inspection. This does not affect your statutory rights.

b. The Seller will respond to the Consumer's complaint within 14 (fourteen) calendar days of receiving the complaint.

c. If the Goods are non-conforming with the agreement, the Consumer may demand their repair or replacement. The Seller may make a replacement when the Consumer demands repair, or the Seller may make a repair when the Consumer demands replacement, if bringing the Goods into conformity with the agreement in the manner chosen by the Consumer is impossible or would require excessive costs for the Seller. If repair and replacement are impossible or would require excessive costs for the Seller, the Seller may refuse to bring the Goods into conformity with the agreement. When assessing the excessiveness of costs for the Seller, all circumstances of the case are taken into account, in particular the significance of the non-conformity of the Goods with the agreement, the value of the Goods conforming with the agreement and the excessive inconvenience to the Consumer caused by changing the manner of bringing the Goods into conformity with the agreement.

d. The Seller carries out the repair or replacement within a reasonable time from the moment the Seller was informed by the Consumer of the non-conformity with the agreement and without excessive inconvenience to the Consumer, taking into account the nature of the Goods and the purpose for which the Consumer acquired them. The costs of repair or replacement, including in particular the costs of postage, transport, labour and materials, are borne by the Seller. The Consumer makes the Goods available to the Seller together with proof of purchase. The Seller will collect the Goods from the Buyer at its own cost; for this purpose the Buyer chooses one of the collection options for the complained-about Goods proposed by the Seller that is most convenient for the Buyer, e.g. via courier, Paczkomat parcel lockers, or directly at a stationary store run by Pryzmat.

e. If the Goods are non-conforming with the agreement, the Consumer may make a declaration to reduce the price or withdraw from the agreement when:

- the Seller refused to bring the Goods into conformity with the agreement in accordance with art. 43d(2) of the Consumer Rights Act;

- the Seller did not bring the Goods into conformity with the agreement in accordance with art. 43d(4-6) of the Consumer Rights Act;

- the non-conformity of the Goods with the agreement persists despite the Seller's attempt to bring the Goods into conformity with the agreement;

- the non-conformity of the Goods with the agreement is significant enough to justify a price reduction or withdrawal from the agreement without first using the remedies set out in art. 43d of the Consumer Rights Act;

- it clearly follows from the Seller's declaration or the circumstances that it will not bring the Goods into conformity with the agreement within a reasonable time or without excessive inconvenience to the Consumer.

f. The reduced price must be in such proportion to the price under the agreement as the value of the non-conforming Goods is to the value of the conforming Goods.

g. The Seller refunds to the Consumer the amounts due as a result of exercising the right to reduce the price promptly, no later than within 14 days of receiving the Consumer's declaration on the price reduction.

h. The Consumer may not withdraw from the agreement if the non-conformity of the Goods with the agreement is insignificant. It is presumed that the non-conformity of the Goods with the agreement is significant.

i. If the non-conformity with the agreement concerns only some of the Goods delivered under the agreement, the Consumer may withdraw from the agreement only with respect to those Goods, as well as with respect to other Goods acquired by the Consumer together with the non-conforming Goods, if the Consumer cannot reasonably be expected to agree to keep only the conforming Goods.

j. In the event of withdrawal from the agreement due to non-conformity of the goods with the sales agreement, the Seller will collect the Goods from the Buyer at its own cost; for this purpose the Buyer chooses one of the collection options for the complained-about Goods proposed by the Seller that is most convenient for the Buyer, e.g. via courier, Paczkomat parcel locker, or directly at a stationary store run by Pryzmat.

k. The Goods should be sent to the following address: Pryzmat, ul. Kolumbijska 10, 01-099 Warszawa. The Seller refunds the price to the Consumer promptly, no later than within 14 days of receiving the Goods or proof of their return.

l. The Seller refunds the price using the same payment method that the Consumer used, unless the Consumer has expressly agreed to another method of refund that involves no costs for them.

m. If the Consumer's claims are not upheld, the Goods will be sent again to the Consumer's address.

3. Entrepreneur complaints:
The implied warranty for physical and legal defects is excluded if the buyer is an entrepreneur and, based on the accompanying circumstances, it can be presumed that they are acquiring the goods for a purpose directly related to their professional or business activity.

1. A Buyer who is a Consumer may withdraw from the agreement within 14 days, without giving any reasons and without incurring any costs other than those provided for by law. To meet the deadline, it is sufficient for the Buyer to send the declaration before it expires.

2. The 14-day withdrawal period begins, in the case of a sales agreement for Goods, from the moment the Consumer or a third party designated by them other than the carrier takes possession of the Goods. If the sales agreement covers multiple Goods that are delivered separately, in batches or in parts, from taking possession of the last item (Goods), batch or part.

3. The declaration can be made in particular by sending it electronically to the e-mail address: biuro@kochammode.pl, or by post to the correspondence address: Pryzmat, ul. Kolumbijska 10, 01-099 Warszawa. The Consumer is liable for any reduction in the value of the returned Goods resulting from using them in a manner exceeding what is necessary to establish the nature, features and functioning of the Goods.

4. The declaration can be made in particular by sending it electronically to the e-mail address: biuro@kochammode.pl, or by post to the correspondence address: Pryzmat, ul. Kolumbijska 10, 01-099 Warszawa. The Consumer is liable for any reduction in the value of the returned Goods resulting from using them in a manner exceeding what is necessary to establish the nature, features and functioning of the Goods.

5. The Consumer is obliged to return the Goods to the Seller or hand them to a person authorized by the Seller to collect them promptly, but no later than 14 days from the day on which they withdrew from the agreement. The returned Goods should be sent to: Pryzmat, ul. Kolumbijska 10, 01-099 Warszawa. To make it easier to identify the return, please include proof of purchase with the parcel (e.g. receipt, invoice) or provide the Order number to which the return relates. The absence of this data does not prevent acceptance of the return but may delay its handling.

6. The Consumer bears only the direct costs of returning the Goods (the cost of shipping to us and of packaging the goods). The Seller may offer the option of a free-of-charge return of the Goods. If such an option is offered (e.g. via Paczkomat parcel lockers in Poland), information about it is provided on the Seller's Website.

7. In the event of withdrawal from a distance agreement, the Seller is obliged to refund all payments made by the Consumer, including the cost of delivering the Goods to the Consumer, promptly and no later than within 14 days of receiving the Consumer's declaration of withdrawal from the sales agreement. If the Consumer chose a delivery method other than the cheapest available in the order, the refundable shipping cost equals the cost of the cheapest available delivery method. The Seller may withhold the refund of payments received from the Consumer until the Goods are received back or the Buyer provides proof of their return, whichever occurs first. The Seller refunds the payments using the same payment method the Consumer used, unless the Consumer has expressly agreed to another method of refund that involves no costs for them.

8. The right to withdraw from the agreement does not apply to the Consumer with respect to an agreement in which the subject of performance is Goods delivered in a sealed package which, once opened, cannot be returned for health-protection or hygienic reasons, if the package was opened after delivery.

- monitor the safety of Goods placed on the market;

- inform the relevant authorities and, where required, also Buyers, of any risks relating to the offered Goods;

- take corrective measures, including withdrawal or recall from end users of Goods that may pose a risk to consumer safety.

1. The Consumer may use out-of-court methods of handling complaints and pursuing claims, e.g. use the help of the municipal/district Consumer Ombudsman or submit a request to the permanent amicable consumer court.

2. Pryzmat has designated an electronic contact point related to the Store intended for direct communication: biuro@kochammode.pl. This contact point may be used by the Service Recipient for direct and quick communication with Pryzmat. Communication may be conducted in Polish or English.

3. The Seller reserves the right to amend the Terms & Conditions. Each amendment to the Terms & Conditions takes effect from the date indicated in its content. The Seller informs the Service Recipient at least 7 days before the planned entry into force of the new Terms & Conditions about the amendment, via a message sent electronically. If the Service Recipient does not accept the new content of the Terms & Conditions, they are obliged to notify the Seller of this fact within 7 days of the date the Seller informed them of the amendment, which results in termination of the agreement (does not apply to sales agreements). Sales agreements concluded before the amendment are governed by the Terms & Conditions in the version in force at the time of concluding the agreement.

4. Documents relating to the transaction are stored electronically and will be made available for inspection at the Buyer's request.

5. Disputes will be settled by the Court having jurisdiction over the Seller's registered office. This clause does not apply to disputes with Consumers. The law applicable to settling any disputes arising under the Terms & Conditions is Polish law.

6. The Services provided by Pryzmat via the online Store are carried out in accordance with applicable law, in particular:

- the act of 18 July 2002 on providing services electronically,

- the act of 30 May 2014 on consumer rights,

- the act of 9 August 2024 – the Electronic Communications Law,

- Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).

7. We do not declare any environmental properties of our products - we are not obliged to provide environmental data. The Terms & Conditions enter into force on 21.01.2026.